T-MOBILE USA Won't give back money hey took off acct. Internet

I started a flex pay service with t-mobile and stopped using it. When I first signed for the service i signed up for easy pay after the first payment i called and cancelled the easy pay. acouple of months later i stopped using the service t-mobile charged my debit card 3 times. It was a flex pay acct.which is a month to month service so there is no disconnection fee. I filed a complaint with the bbb after i clled 5 times and they told me the acct was cancelled. Which it wasn't.  t-mobile resoponded by saying they would credit my debit card in the amount they took off. they didn't and know won't respond to my calls or the bbb e-mails. atached is the letter they elecronically filed.

November 3, 2009

FILED ELECTRONICALLY

Bureau Services Consultant
Better Business Bureau of
Alaska, Oregon & Western Washington
PO Box 1000
DuPont, WA 98327

Re: Christina
Your Case No. 22223200
T-Mobile Account No. 69418****


To Whom It May Concern:

T-Mobile USA, Inc. (''T-Mobile'') is in receipt of your letter dated October 30, 2009 regarding the above referenced account.

In an effort to amicably resolve the matter T-Mobile canceled the account on November 3, 2009. On October 9, 2009 T-Mobile reversed a payment in the amount of $72.78. We have credited the account in the amount of $144.56. This will be refunded to Ms. Nail's credit card within 3-5 business days.

Based upon the foregoing, we respectfully request that this complaint against T-Mobile be closed.

Thank you for bringing this matter to our attention. Should you have any further questions, please feel free to contact me at 877-290-6323 ext. 8015


Very truly yours,

T-MOBILE USA, INC.


Mark J McCrain
Executive Customer Relations