Complaint Review: T-Mobile USA - Bellevue Washington
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- Author Not Confirmed
- T-Mobile USA 12920 SE 38th St Bellevue, Washington United States of America
- Phone:
- Web: www.t-mobile.com
- Category: Cellular Phone Companies
T-Mobile USA Charging for a Phone I DON'T HAVE Bellevue, Washington
*Consumer Comment: T-MOBILE MISBEHAVIOUR
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I have a family plan. My son lives in Los Angeles, I live in Seattle, WA. He went into a T-Mobile corporate store in his area to upgrade his phone. The sales associate made a mistake and put the new phone on my telephone number. When he realized his mistake, he put the same phone on my son's line but failed to delete the mistake to mine.
He also charged my son for 2 iPhones. The next day my son went back and demanded they refund his over-payment. They did, but they didn't fix the account. I'm now paying for 2 iPhones, insuring 2 iPhones, and my plan has been altered.
I went to my local store to upgrade my phone only to find out that I'm blocked from being upgraded because that sales associate in California didn't fix his mistake. This store called that store and they refused to fix it, this store called customer service, and they refused to fix it. So, I'm stuck with the charges until they can get this resolved. It doesn't appear they are trying to do so, however.
My next move will be to file a formal consumer complaint against T-Mobile to the WA State Attorney General for resolution. This company is getting worse by the year.
This report was posted on Ripoff Report on 04/26/2013 04:09 PM and is a permanent record located here: https://www.ripoffreport.com/reports/t-mobile-usa/bellevue-washington-98006/t-mobile-usa-charging-for-a-phone-i-dont-have-bellevue-washington-1046533. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#1 Consumer Comment
T-MOBILE MISBEHAVIOUR
AUTHOR: THEDOCTORISIN - ()
SUBMITTED: Saturday, April 27, 2013
This is a friendly suggestion as to the management of your T-MOBILE complaint. Question: Does State of Washington have a Corporation Commission that govern the actions and behaviors of registered utilities ?
If so, the best thing to do, is to take your complaint to The Washington State Corporation Commission. Also, if T-Mobile has granted you credit, you may be able to take a complaint to your State Consumer Credit people. Look in your telephone directory blue pages (Government), for their contact info, or, phone your Governor's Hot line in Washington State for their info.....you can get it
on-line, too.
Don't be messed with !! One other thing. The FEDERAL TRADE COMMISSION can take a conmplaint from you over the phone, or, on-line. The FCC might have something to say about their begavior, also.
Take care.
Dr. H. Sawyer
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