Complaint Review: T mobile usa
T mobile usa T mobile RIPS OFF LOYAL CUSTOMERS THAT ARE UNDER CONTRACT Internet
*General Comment: t moble
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AFTER SEVEN YEARS BEING A LOYAL CUSTOMER TO T MOBILE I WAS OUT OF CONTRACT. IN DECEMBER OF 2012 I CONTACTED THEM ABOUT MY DIRECT PAY TO UPDATE INFO. AT THAT TIME THEY OFFERED ME A NEW PROMTION FOR LOYAL CUSTOMERS TO SAVE MONEY BY SIGNING FOR A NEW 2 YR CONTRCT. AT THAT TIME I TOLD THEM I HAVE TO PHONE AVAIL FOR UPGRADE AND ASKED THEM THAT AS LONG AS THAT WOULD NOT CHANGE I WOULD BE OKA WITH A NEW CONTRACT. THE CUSTOMER SERVICE REP SAID THAT I WOULD NOT LOSE MY UPGRADES SO I AGREED.
A MONTH LATER I WALK INTO THE STORE TO UPGRDEE AND WAS TOLD NO MORE UPGREADES YOU HAVE TO PAY FULL PRICE NOW FOR PHONE THAT T MOBILE DID AWAY WITH CONTRACTS. I SAID WAIT I JUST WAS TOLD I COULD UPGRADE WITH MY CURRENT DEAL THE REPS SAID NOPE NO MORE YOU HAVE TO PAY FULL PRICE I SAID THEN CANCEL MY SERVICE. THER RESPONSE WAS YOU HAVE TO PAY THE CANCEL FEE I SAID HOW THAT POSSIBLE WHEN YOU S STOPED CONTRACTS THER RESPONSE WAS THAT I WAS UNDER THE 2 YEAR CONTRACT AND THEY CHANGED TERMS AND CONDITONS AFTER I RENEWED MY CONTRACT AND THAT I HAVE TO PAY TO CANCEL. SO NOW THER IN BREACH OF OF CONTRACT OF WHAT I AGRED TO AND THER HOLDING ME UNDER A TWO YEAR CONTRACT WITH CANCEL FEES AFTER THEY CHANGED THER POLICES WITH OUT BEING TRUTH FULL .ITS A SCAM IAM BEING SCREWED .I WANT OUT WITH NO FEES CAUSE THER NOT HONORING THE CONTRACT I AGREDED TO AN CAN NOT AFFORD TO PAY 1200 DOLLARS FOR NEW PHONES.
This report was posted on Ripoff Report on 05/27/2013 10:08 AM and is a permanent record located here: https://www.ripoffreport.com/reports/t-mobile-usa/internet/t-mobile-usa-t-mobile-rips-off-loyal-customers-that-are-under-contractnbsp-internet-1054134. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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