Report: #1383120

Complaint Review: T-Mobile USA

  • Submitted: Tue, July 04, 2017
  • Updated: Tue, July 04, 2017
  • Reported By: swampgirl23 — Orange Texas USA
  • T-Mobile USA


T-Mobile USA This company is shady when they know your about to leave! Nationwide

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T-Mobile likes to promise you unlimited everything for a low cost, that's how they got me to switch to them from ATT. The deal sounded great, 4 lines at a low cost of about $180 a month. First thing that should have caught my attention was they wanted me to put half down on my phone cost and lease the rest out.

I did that, be it I was so desperate to get in to a cheaper phone bill. It was great the first year of service and then I started noticing my bill slowly creeping up each month. I would call and ask why my bill was going up and they would tell me that it was the rate plan I was on. I don't know anything about cell providers and billing, all I knew was I wanted my bill lower. I kept thinking my devices should have been paid off by the middle of my second year with them and that should have made my bill decrease.

INSTEAD, this is what i got! A notification on my tmobile account app telling me in order to keep my bill at a low cost, I must come in and upgrade my phone and the other phones on my account. [continued below]....

..... By this time, my bill was up to about $350 and I was struggling to pay it every month! When I called again to ask about my bill and why I received the notice about upgrading and their response was that in order to lower my bill, I would have to purchase new phones and receive the special promotion to lower my bill again. I explained to them I was fine with my phone and the other phones and did not want to change, they did not seem to care and continued to tell me to upgrade and it would lower my bill. The way I saw it was that, I didn't have $400-500 to drop on new phones at that time and just wanted help and they didn't seem concerned. So, I didn't pay my cell phone bill and let them suspend my service and they wasted no time doing that.

In the meanwhile, I sought out another cell provider that offered me a way better deal and got me into a new phone for $20 down and would buy out my contract from T-Mobile. My new carrier made the transactions fast any easy, even offered to port my old numbers over for me, all I needed was my account number. I tried looking for my account number under the TMobile app and they had my account activity very limited to where I could not see my account number or download a detailed bill. It said I needed to call them and that's what we did. The new provider put me on three was with Tmobile and we tried to access my account via the sales rep. The Tmobile rep asked my password, so I gave her the ONLY password I ever use for anything and she told me it was wrong, then she asked if I knew the pin number given for this account. I gave her the ONLY pin I ever use and again, I was told it was wrong and I was not able to access the account. I offered to give the rep my social security number, she said she did not need it and that we were unable to verify the account. Then she said she would text me a code to reset my online password, I never got it! The rep said she sent it five times and that it must be a glich. 

I got so frustrated, I hung up and tried again the next day. So, I call the new carrier again to see if there is anything they can do on their end. The new carrier rep said he could try and access the Tmobile account, gave him the info and oddly the account was blocked. I tried to call Tmobile again and told them I want to pay my bill and need the account number, the rep refused and told me I did not need the account number to pay. I was told by the new rep, they have to give you that info. I hounded the rep till she finally got frustrated and very ugly and told me the account number. 

Bottom line, I finally got my numbers ported and now its a matter of getting my bill sent to me so the new provider can buy out my contract and the funny thing is, Tmobile IS FIGHTING ME ON THAT TOO! Do they want their money? Obviously not!

Tmobile is shady, rude, and not forth coming about the fine print. Be ware if you are thinking of using them, they are nasty people. 


This report was posted on Ripoff Report on 07/04/2017 03:32 PM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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