T-mobile ruining my credit and allowing agents selling their service to commit fraud Tuscon Arizona

It sounds to me like you may have dealt with a less than reputable authorized dealer. its definietly up to the consumer at that point to do the research and read the contract carefully in order to make sure that you agree to all the rules stated, even if it means holding up the line and upsetting the rep or not singing the contract at all under the pressure.

It goes the same way in many different businesses. If WalMart sells you a Sony TV with sandbags inside of it and doesnt honor the return, you cannot bring your claim to Sony directly. You bought the TV from an dealer who ripped you off, deal with them, if they are unwilling to help you then bring up your matters with the BBB on THEIR company, not the manufacturers or service providers.

Also, the way T-Mobile staggers your contract dates when you renew on the respective lines is a benefit to the customer. if you change the plan upgrade a handset on a line and all the lines renew, you pay $200 ETFs on all of the lines if you cancel before the contract is up, which is clearly the rip off. T-Mobile's contract system avoids that, making it a clear benefit to the customer.

The reality is that you were screwed by the policy of the mobile solution. T-Mobile had no part in the secondary contract (which is what it sounds like you signed, but i might be wrong) with the mobile solution. within your 14 days you may reverse the contract with tmobile customer care. whether the mobile solution wants to charge you a penalty for that is clearly between you and them. it should all be there in the contracts which to me sounds like you failed to read carefully.

I have talked to the t-mobile rep 3 times and they said that all the contracts will be over in October of this year, not December. I will almost guarantee you that they will try to scam me again. I was told by your reps time and time again that I would have to pay the 200 dollar cancellation fee. I am not really interested in who agrees with Crystal, I know what they have threatened me with over and over again; and it is a scam. I contacted both the FCC and Better business, however due to a bad auto accident, I was unable to continue; however, I'm back! I have on my phone calendar the dates I was previously told by your reps when my contracts would end and it doesn't match either of the December, or October dates you people are telling me. You are also responsible for the lies and wrongs of your agents, namely The Mobile Solution, and I would appreciate your cooperation in dealing with them also; not just passing the buck.

I will not stop until you stop lying and cheating your customers, that is a promise from an United States Marine with more diligence and integrity than anyone you know.

Crystal is definately right. You are not required to extend your contract when it runs up.

Normally I almost always feel that consumers are misinformed about most discrepancies but it sounds to me like you have a real gripe regarding your 14 day buyer's remorse period. That is actually a federal law or FCC rules or whatever that you have 14 days after purchasing a new phone to return it.

If you do so within that time period, your contract is reset and you are not charged for the phone. I would complain to the FCC or BBB regarding that issue.

Crystal is definately right. You are not required to extend your contract when it runs up.

Normally I almost always feel that consumers are misinformed about most discrepancies but it sounds to me like you have a real gripe regarding your 14 day buyer's remorse period. That is actually a federal law or FCC rules or whatever that you have 14 days after purchasing a new phone to return it.

If you do so within that time period, your contract is reset and you are not charged for the phone. I would complain to the FCC or BBB regarding that issue.

Crystal is definately right. You are not required to extend your contract when it runs up.

Normally I almost always feel that consumers are misinformed about most discrepancies but it sounds to me like you have a real gripe regarding your 14 day buyer's remorse period. That is actually a federal law or FCC rules or whatever that you have 14 days after purchasing a new phone to return it.

If you do so within that time period, your contract is reset and you are not charged for the phone. I would complain to the FCC or BBB regarding that issue.

Crystal is definately right. You are not required to extend your contract when it runs up.

Normally I almost always feel that consumers are misinformed about most discrepancies but it sounds to me like you have a real gripe regarding your 14 day buyer's remorse period. That is actually a federal law or FCC rules or whatever that you have 14 days after purchasing a new phone to return it.

If you do so within that time period, your contract is reset and you are not charged for the phone. I would complain to the FCC or BBB regarding that issue.

"basically I am trapped in the family plan contract. I would eventually have to pay 200.00 per phone because I have to renew the contract every time the 1year anniversary arrives on each phone because the previous contract had to be renewed (renewing all the phones) or I would have to pay 200.00 for cancelling that specific phone contract."

This is not true. You do not have to renew a phone on it's one year anniversary date. if you don't that line will continue on on a month-to-month basis. So if your contract on line 1 ends in may, you can continue on with that service for as long as you like or you can end the service on that line the day your contract is up. You would not be subject to a $200 early termination fee because the contract would be up on that line.

What I would suggest that you do is to just continue on until all your phones are out of contract in december and if you feel as if you still want to cancel do so when the contract expires on all of your lines. Also I suggest calling t-mobile customer care and finding a corporate retail store in your area and to start going there. Stop dealing with the mobile solution.

"basically I am trapped in the family plan contract. I would eventually have to pay 200.00 per phone because I have to renew the contract every time the 1year anniversary arrives on each phone because the previous contract had to be renewed (renewing all the phones) or I would have to pay 200.00 for cancelling that specific phone contract."

This is not true. You do not have to renew a phone on it's one year anniversary date. if you don't that line will continue on on a month-to-month basis. So if your contract on line 1 ends in may, you can continue on with that service for as long as you like or you can end the service on that line the day your contract is up. You would not be subject to a $200 early termination fee because the contract would be up on that line.

What I would suggest that you do is to just continue on until all your phones are out of contract in december and if you feel as if you still want to cancel do so when the contract expires on all of your lines. Also I suggest calling t-mobile customer care and finding a corporate retail store in your area and to start going there. Stop dealing with the mobile solution.

"basically I am trapped in the family plan contract. I would eventually have to pay 200.00 per phone because I have to renew the contract every time the 1year anniversary arrives on each phone because the previous contract had to be renewed (renewing all the phones) or I would have to pay 200.00 for cancelling that specific phone contract."

This is not true. You do not have to renew a phone on it's one year anniversary date. if you don't that line will continue on on a month-to-month basis. So if your contract on line 1 ends in may, you can continue on with that service for as long as you like or you can end the service on that line the day your contract is up. You would not be subject to a $200 early termination fee because the contract would be up on that line.

What I would suggest that you do is to just continue on until all your phones are out of contract in december and if you feel as if you still want to cancel do so when the contract expires on all of your lines. Also I suggest calling t-mobile customer care and finding a corporate retail store in your area and to start going there. Stop dealing with the mobile solution.