T Mobile TMobileT-Mobile Beware of this Company on the Front-End and Back End Irvine Nationwide

From the start of my relationship with company and its representatives were deceptive to down right out right liars.  We were with verizon and they had a promotion that would transfer service from verizon to them.  We were told that we would get buy one get one free and they would pay off our other phones.  Additionally they would give us a trade in value on the phone.  This sounded to go to be true so I asked repeated what they said and they said absolutely correct.  I then asked the stpre manager to please confirm what the sales rep had stated because it seemed to good to be true.  The sales manager did in fact confirm that the statements were true.  Give me a trade in value on the phone that I was trading in and additionally they would pay the outstanding balance on the phones that I owned on with t-mobile. 

Guess what they didnt do that inspite of the fact that both the manager and the sales rep would in fact do it.  They shorded me about 800 because the total credit was only what I owed on the phones.  If it sounds to good to be true it is escpecially if it is from TMobile representatives.  Apparently the company does not care what its reps says.  none the less i stayed with the company for several more months.  Finally due to the lower quality of service,  I decided to change to another carrier that has better service AT&T.   To many reception and download speed issues with T-Mobile.  When I cancelled the service I gave them a reasonable chance to save the business but they did have any great retention programs.  They will invest in new customer but if you are an existing customer well you are not worth much. 

I don't understand the logic, why a company would take this approach but they do.  When I cancelled the service I had a zero balance on my account.  The next day when I called back to confirm that account had a balance due 230 balance.  I inquired about the balance and they said it is in your service ageement.  I advised them no one ever told me that.  Now I am very specific in dealing with larger transactions.  I work in a field that requires me to be very specific about terms and conditions.  Misrepresenting facts in any way could cause me to lose my license.  I think cell phone reps should have to be licensed after the apparent lack of honesty and unfare dealings.  At least their would be repercussions for lying to customers which in the above issue amounts to fraud and theft. 

I asked additional questions is there anything that I should know about this service that could effect me if I cancel my service. They did tell me I would have to pay off the balance on my account for the phone purchase.  That is okay because it was disclosed.  They ever talked about being charge a full months service regardless of the time frame you use the service in a billing month.   When I mentioned this to the representative they simply disconnected the call on me.  I waited 20 minutes to get that response (you should know)  (We dont care what our reps say)  and  (oh by the way we just hang up on you if you dare to raise a concern).  Wow.