Toshiba If Toshiba can't match the correct memory module to the Satellite P35-S605, they shouldn't make their customers pay to ship it back!" Internet, Internet

I wanted to upgrade the RAM on my old laptop (Satellite P35-S605).

I figured the Internet Explorer default homepage, "www.toshibadirect.com" would know best.
Memory finder recommends Kingston 2GB DDR3 1333MH.  2 gigs! OK! $20.99 for module, $9.99 for shipping.

I receive the module within a couple days. No complaints there!  The problem is that it doesn't even physically fit. 

I go back into website to double check. Find a negative review on same module that doesn't fit in the Satellite A75-S2112. Different model?

Realize that Toshiba doesn't even know their own product.  Trying Memory-Up.com now....Hopefully don't have to report on them too.

Called in to Toshiba customer service to return module.  Rep wants to send me to Tech Support. " What are they going to do?" I ask. So instead, she sends email with return auth. # to enclose in package.  I go to UPS to return package and they charge me $8.81.  I call back cust. service asking if they'll credit my account with the shipping charges.  They say no.  I ask to speak to a supervisor reminding him that they are the ones that sent the wrong module which their records indicate is compatible with my laptop.  He also says no. 

I realize it's their return policy.   But when these big companies can't even budge on $8.81, I doubt I'll be returning to their website to purchase a new laptop in the future.  Or anything else.....for that matter!

Way to go Toshiba! Lost another one!