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Report: #1266563

Complaint Review: Walmart Family Mobile - Nationwide

  • Submitted:
  • Updated:
  • Reported By: Tammy — Riverview Florida USA
  • Author Confirmed What's this?
  • Why?
  • Walmart Family Mobile Nationwide USA

Walmart Family Mobile Sent to collections - Unexplained Nationwide

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I canceled my daughters Walmart Family Mobile account in December 2014. It is now November 2015 and I have received a collections notice from Receivables Performance Management stating that I owe Family Mobile $106.45. I have attempted to contact Family Mobile directly but that is virtually impossible if you do not have an active accout with them. I decided to call T-Mobile and a rep was able to get me on the phone with a Family Mobile billing rep who was able to locate my account via the account number referenced on the collections notice but would not provide my any information because I couldn't remember the phone number or pin number from the old account. The Family Mobile rep did state that when canceling an account there would still be a one month bill owed. If that is the case I should only owe $35.00 as that is what I paid monthly for this NO CONTRACT phone, where are they getting $106.45? I also advised the Family Mobile rep that I never received a bill or notice for money owed and that I have lived at the same address for three years, therefore if a bill were mailed to me, I would have received it. If I truly owe this money I will pay it but I want proof of the bills that were supposedly sent to me along with an explanation of the amount they are stating I owe.

This report was posted on Ripoff Report on 11/08/2015 06:57 AM and is a permanent record located here: https://www.ripoffreport.com/reports/walmart-family-mobile/nationwide/walmart-family-mobile-sent-to-collections-unexplained-nationwide-1266563. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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