Report: #1389713

Complaint Review: Family Mobile

  • Submitted: Tue, August 01, 2017
  • Updated: Tue, August 01, 2017
  • Reported By: Family Mobile Ripoff — Jacksonville Florida USA
  • Family Mobile

    Miami, Florida

Family Mobile Walmart - Family Mobile cell phone complaints Miami Florida

*UPDATE Employee: Family Mobile Walmart - Family Mobile cell phone complaints Miami Florida

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I am also receiving payment due notices from Family Mobile in Miami, Fl.  The account was closed in April, 2017.  When I call Tracfone, Walmart and T-Mobile they all say they cannot find an open account and we do not owe anything.  BUT, we keep getting a monthly bill for $55.30.  I even went to Walmart and the service representative tryed to talk with a supervisor and she could not find anything.  At that point, this supervisor transfered me to Family Mobile and handed me the phone;  when I asked for a street address, the person on the line hung up.  This is very trying and I was just wondering if anyone else is having the same problem.

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#1 UPDATE Employee

Family Mobile Walmart - Family Mobile cell phone complaints Miami Florida


Hi Family Mobile Ripoff,

I work with Wal-Mart Family Mobile and I have read your post in this blog. Please accept our deepest apologies for the inconvenience you have gone through. We would love to help you resolve your concern. For us to do so, we will need to check on your account further. Feel free to contact us via chat at for us to better assist you. Thank you.


Wal-Mart Family Mobile

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