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Report: #1479127

Complaint Review: ADT - Boca Raton Florida

  • Submitted:
  • Updated:
  • Reported By: Dorothy — Leesburg Florida United States
  • ADT 1501 Yamato Rd Boca Raton , Florida United States

ADT Making me pay for a contract after I moved!! Boca Raton Florida

*UPDATE Employee: relocation

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I have had my ADT security system for about 4 years; a lot of problems with my camera. But I was going to keep them when I moved, so I signed up for new install. The Rep lied to me, saying I could call the loyalty department and get my monthly payment reduced; loyalty department would not lower my payment. I called back and canceled and canceled the service at my current address, later to find out I have a contract at my current location until January 2020.

Now ADT will not cancel that contract, unless I keep their service at my new location, which they will throw me in a longer contract of three years!! They expect me to pay the monthly fee until January 2020, even though I am moving next week!! That is ludicrous!! ADT do not have integrity as a company; they are greedy and don’t care if a customer is at the location, they want to be paid!! They are a bunch of crooks!!

What are they monitoring an empty house for; even worse, they want to get paid for doing nothing!! Crooks!! I will never do business with them again, they need to be shut down For swindling people out of their money and if you don’t pay, they put your account in collections and destroy your credit; crooks!! I see they have bren fined before by FTC and theybstill lying and deceiving customers; they acting like they are aboved the law - they pay a fine and keep cheating customers!! the fine means nothing as long as they can keep ripping off customers!!

This report was posted on Ripoff Report on 05/21/2019 07:59 AM and is a permanent record located here: https://www.ripoffreport.com/report/adt/boca-raton-florida-making-pay-1479127. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#1 UPDATE Employee

relocation

AUTHOR: jackie - (United States)

POSTED: Wednesday, May 22, 2019

Hello- We are sorry to hear about your experience. We are happy to help you. Please reach out to us including your phone number, address and post.  Please send this information to alwaysthere@adt.com. -Jackie

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