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Report: #1496767

Complaint Review: Airbnb - San Francisco California

  • Submitted:
  • Updated:
  • Reported By: Jacque and Catherine — Billings Montana United States
  • Airbnb 888 Brannan St San Francisco, California United States

Airbnb Failed to follow own written refund policy . San Francisco California

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Hello , I am writing you as I need help or a direction on where to go for help. Me and my wife booked a trip through Airbnb on 3/1/2020 for travel to Australia on 6/3/2020 through 6/10/2020. Late April when covid was at its peak , Australia closed its borders to tourists , and our airline canceled the return flight . On 4/30/2020 we were forced to cancel the place through Airbnb due the above mentioned .

On Airbnb website , they outline their Covid refund policy as "reservations made on or before 3/14/2020 , with a check in date between 3/14/2020 and 6/30/2020, May cancel before checkin. This means guests who cancel under the policy will receive a full cash refund.” They are refusing to refund us , except $10.71 , out the $347.31 we paid out . This is absolutely unjust and it goes against their posted refund policy . Can you guys help, or can you direct me to somewhere that can?

This report was posted on Ripoff Report on 06/24/2020 07:22 PM and is a permanent record located here: https://www.ripoffreport.com/report/airbnb/san-francisco-california-1496767. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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