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Report: #1512546

Complaint Review: Airbnb - San Francisco California

  • Submitted:
  • Updated:
  • Reported By: Thomas — Parker CO United States
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  • Airbnb 888 Branum Street, 4th Floor San Francisco, California United States

Airbnb Refused to refund service fees San Francisco California

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BEWARE of Airbnb cancellation policy regarding refund of service fees.   I had to cancel 6 Airbnb reservations in September, 2021 due to the forest fire emergencies throughout California.  Our planned route to access Airbnb locations were closed by a declaration of Emergency by Gov. Newsom and official closures of certain National Parks by the National Park Service.  Each of our 6 confirmed reservations stated "Cancel before 3:00PM on Sept XX and get a full refund. 

After that, cancel by 3:00PM on Sept XY and get a full refund, minus the first night and service fee."    I cancelled each of the reservations before the cutoff date and received a full refund (including service fees) for the first 3 reservations.  Airbnb refused to refund the service fees for the other 3 reservations stating that those refunds were limited to 3 per year.  There was no reference to this restriction or policy in any of the 6 confirmed reservations.

I then asked for a refund under Extenuating Circumstances and again was refused when they stated that "Extenuating Circumstances Policy do not cover road closures which are used to access listings."

This report was posted on Ripoff Report on 10/06/2021 07:16 PM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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