Report: #1498466

Complaint Review: American Freight - Claycomo Missouri

  • Submitted:
  • Updated:
  • Reported By: Stacey — Kansas City Missouri United States
  • American Freight 437 E US Hwy 69 Claycomo, Missouri United States

American Freight Sears Outlet Refused to honor warranty terms Claycomo Missouri

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I purchased a Kenmore Elite refrigerator from American Freight yesterday and picked it up on the same day. Immediately it had several issues. I contacted their warranty department the next day and they refused to help me because it takes five business days before they are able to enter warranty information into their system. However, the warranty contract states that the warranty begins on the date of purchased or the date the item is acquired; whichever is later.

So according to the contract, my warranty started yesterday and I should be eligible for assistance. After telling them this, they passed me around to a dozen different people who were unable to help and I spent over an hour on the phone without any results. When I asked to speak to a manager, several times, none were available. This company is negligent in their customer service and couldn't care less that I have a brand-new item that does not work. I spent over $2,000 there yet they refuse to help me.

This report was posted on Ripoff Report on 08/05/2020 05:05 PM and is a permanent record located here: https://www.ripoffreport.com/report/american-freight/claycomo-missouri-sears-honor-1498466. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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