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Report: #1500082

Complaint Review: Asurion - Grass acre park Tennessee

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  • Reported By: Patricia — Kennewick Washington United States
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  • Asurion 648 Grass acre park, Tennessee United States

Asurion I called asurion for 3 weeks kept being put on hold for over a hour I finally got someone to help me named Cody, he was so rude and not properly trained.. Grass acre park Tennessee

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He kept making excuses for why I was told that the 200.00 deductible was token out of a 438:00 $ refund check they sent me to buy a new iPad with, and they ended up still making me pay the deductible after I was clearly told it was token out of check, I just wanted them to send me a replacement iPad for the one that was broken, that is what they are suppose to do instead they sent me a check for 438.00 witch for a iPad is almost insane to buy one for that amount I looked everywhere, I ended up buying a iPad and it’s 900$ so not even close to what they gave me,

also still charged me a 200.00 deductible, so after all said and done I really got 238$ to replace a iPad Air with that cost me 850$ in the first place,, I am just so done with that company not only do they shift u around on phone hoping you will hang up but customer service guy was brutal in his attempt to explain everything away, as if I can’t add. I asked him if I could send back the 438$ to the company so they can take the deductible off my phone bill and he refused to let me do that , he said it has been 3 weeks it’s to late, but 3 weeks went by because every time I called they put me on hold for a hour or sent me over to att and att sent me over to them, it literally took me 3 weeks for anyone to get on phone with me after about 45 min of waiting,

I believe they do that on purpose, I made every attempt to make this rite, and he wasn’t concerned about anything I said to him, he wouldn’t even give me the number and address to anyone from that company that I could talk to before it came to this, he told m to call the head quarters, so I got online and tried to call them and 3 times after a recording the phone just turned off, so i decided I needed to make a complaint until someone wants to actually solve this problem, cause just ignoring me isn’t a good business model, I added up over the last 10 years I paid them over 8,500 in insurance fees and the one time I need them to step up and do what they say there gonna do, they totally ripped me off, they completely took advantage of me being a good customer and decided I wasn’t worth it, I got so fooled by that company I have and will not ever do business with any of there products again, I got Apple care I should have just dealt with Apple in first place,

if anyone thinks they will help after you pay them you mite want to read these reviews I see a pattern. They charged me for a deductible that I was told they already took out of check they sent me, then went and charged me a 200 deductible so basically gave me 238.00 to replace a iPad Air 2 with

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