Complaint Review: Bank of America -
Bank of America BoA They haven't returned money that was stolen over 2 months ago
*General Comment: "Their Job?"
*General Comment: Question
*Author of original report: Sock in mouth
*Author of original report: Ok let me use your expertise
*General Comment: Really?? Getting mugged???
*Consumer Comment: Sorry
*Author of original report: That makes no sense
*General Comment: Disputes for card fraud
*Author of original report: F/U
*Consumer Comment: Sorry but
On June 16th, 2021, I had someone come into my place of work and steal my entire wallet. I found out on June 17th and filed a police claim with Seattle Police department #2021-910451. I found out that they had withdrawn $8,500 from my account at Bank of America. The withdrawals are as follows:
6/16/21 #000005703 WITHDRWL WESTLAKE PARK LO SEATTLE WA $500
6/16/21 #000005704 WITHDRWL WESTLAKE PARK LO SEATTLE WA $500
6/16/21 WA TLR cash withdrawal from CHK $5000.00
6/16/21 WA TLR cash withdrawal from CHK $2,500.00
The bank that they work at closes at 4 pm whereas I had work and did not leave until 4:30 pm. I work as a phlebotomist and am not able to show the tubes with the time and my initials on it due to HIPAA, but I have a time card showing when I left Northgate.
When I made the claim, I asked why I was never notified. I have no history of withdrawing this amount and this should have been flagged. I was told it was because they used my pin and was questioned extensively about it. I have it memorized, but it is the last four digits of my social security number, which I have since been told is easy to guess or hack into.
On June 25, I was told my claim got denied because they used my pin. Somehow it took 7 business days to realize the same thing we discussed the first day I knew it was stolen. BofA did not follow up by checking any of the cameras at the bank, nor ask me for proof that I was at work during the time of the transactions or any other reasonable measures.
To add insult to injury, BofA issued me the incorrect debit card twice.
I asked to reopen my claim and they denied it again on July 12. I called and they told me it was because they used my pin the first time. They then recommended me to get a subpoena for the bank videos. I asked them why I was supposed to do their job. I didn’t need a video of who withdrew my money as I saw the person who took my wallet (before finding out that it was taken). They told me I was unable to reopen my claim. Frustrated, I waited on the phone for two hours to talk to someone who could actually tell me something useful.
On July 20, I talked to two other people before getting a supervisor who informed me that my claim was filed incorrectly and in the wrong department. There were two $500 withdraws from my debit card, but the remaining $7,500 was through a teller, which apparently was a different department.
August 13 I called again to find that the wrong claim was still listed and a new claim had never been filed!! To reopen it, I had to repeat the same information I have said since the beginning. I was finally asked to send proof that I was at work during the time the transactions were completed. I sent it the same day through a fax.
I have called again today August 23 and they are still saying they are undergoing investigation. I need money to pay the bills. I am working while taking boards to get my medical license and this has been extremely emotionally distressing.
This report was posted on Ripoff Report on 08/23/2021 11:27 AM and is a permanent record located here: https://www.ripoffreport.com/report/bank-america/boa-havent-returned-money-ago-1511246. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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