Bath Fitters not follow-up after installation to make sure I had hot water and everything in my new shower was working correctly Pensacola Florida

Keep in mind that this all started on June 25, 2021, at 2:56 pm CST

 I had a salesperson - Jason Vance and Joe Carter - Manager. Having issues from the start, I have had NOTHING but problems all the way and then last night went to take a hot shower in my new shower and I had NO hot water. The reason why we did not shower right after the installation was done was because we redid our full master bath. Ripped up the rest of the floor, took out the toilet and removed the sink.

So finally, everything was done and cleaned so we were going to take a shower and no I cannot do cold showers. 

I called the manager Joe got his voice mail, the salesperson Jason Vance he spoke with me but said he could not help me not his department that he only sells the product (shitty answer), then called the office, spoke with Megan and the only one that took my call and she said she would check on this and get back to me.

Nothing from anyone. So, we were being charged for a shower that we cannot use. My phone number direct is (((REDACTED))).

Thank you in advance.

Rosemarie DeWolf