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Report: #1516653

Complaint Review: CarMax - Richmond Texas

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  • Reported By: Stacy — Pearland United States
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  • CarMax 21939 S.W. Freeway Richmond, Texas United States

CarMax closed a car contact with me in which I put a $4000.00 down payment on a vehicle that I paid $99 fee to be delivered to one of the the local Carmax dealerships. They took my car, the vehicle wasn’t behind in payments they kept my $4000.00. Richmond Texas

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Carmax illegally took my vehicle and my $4000.00 down payment that I put down on the car. I went into Carmax to purchase a vehicle I let the salesman know up front that on Jan 3 that was my last day as a seasonal employee for USPS.  It was Jan 11 2021.  The salesman asked for my last pay stubs from USPS I provided them.

Everything went through I paid a $4000.00 cash down payment on the car and I had paid $99 fee to have the vehicle brought in to the dealership from another location.  A month later I started receiving calls from Carmax that I didn't provide proof of income. However I contacted my attorney who told me the vehicle has been sold to me and my employment was irrelevant at this point.  

After being in legal possession of the vehicle for 3 months CarMax took my car and kept my down payment. When I called the corporate office asking why my vehicle had been taken I was told by Sharon that it was because they couldn't reach me by phone!

This report was posted on Ripoff Report on 03/07/2022 11:43 AM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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