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Report: #1512020

Complaint Review: Comenity Capital Bank - Columbus Ohio

  • Submitted:
  • Updated:
  • Reported By: JRT — Springfield MO United States
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  • Comenity Capital Bank PO Box 18303 Columbus, Ohio United States

Comenity Capital Bank My JJill credit card through Comenity bank was paid on time. The following month I got a statement showing no payment had been made and late charges were applied. Yesterday I received a letter from them informing me that "after careful investigation, we have determined that you are not responsible for paying the disputed amount.) Columbus Ohio

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My JJill credit card through Comenity Capital bank was paid in full and on time.  The following month I received a statement showing no payment had been made and late charges were applied.  As required, I wrote the bank with documentation (my canceled check) of payment.  The following month same procedure and more late fees.  However, I did receive a letter informing me that it could take up to 90 days for them to determine if my claim was valid.  Next month another statement and late fee. 

I then received a letter from Comenity informing me that they had canceled my credit card due to my credit rating having fallen to 685.  It had been 865 before this dispute started.  Yesterday I recieved a letter from Comenity in which they wrote "After careful investigation, we have determined that you are not resp9onsible for paying the disputed amount. Please allow one to two billing statements to reflect the adjustment."  Unbelievably poor service from a bank. 

If they can't keep track of payments and credits, how good is their accounting?  No apology for causing my credit rating to go down only for any 'inconvenience' they may have caused.  In reply to their letter I plan to enclose my cut up credit card, and a large GFY in red ink across their 'inconvenienced' letter.  If you are thinking of acquiring a credit card and it is from Comenity consider yourself warned.

This report was posted on Ripoff Report on 09/18/2021 11:34 AM and is a permanent record located here: https://www.ripoffreport.com/report/comenity-capital-bank/columbus-ohio-jjill-credit-1512020. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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