Direct Gardening Plant DOA and all I get for my money is the run around. Bloomington IL

Should have read these reviews about Direct Gardening and then I would not have thrown away my money. Was looking for a specific rose bush and Direct Gardening was the only one who had it at the time. Purchased it, prepared pot with gardening soil and rose feed then planted according to instructions. After a month no sign of life and it clearly is a dead stick, I sent them a letter requesting a replacement plant.

Now the fun really began.  No response in two weeks so emailed them and explained I did not have the shipping label but sent copies of their shipping statement and FedEx shipping statement. Then they wanted my billing address. What!? It was on the shipping labels but sent it anyway. Next, they could find no record of my original request for a replacement of a dead rose.

Sent them a copy of my request and finally, they wanted either a bank statement or credit card statement showing I had paid them for the plant. I sent them their own receipt they sent to me when I purchased the plant but that was not good enough and I am not going to go through any more trouble for this rip off company. Lesson learned.