Electrolux Electrolux proposed that I buy a new refrigerator instead of supplying the control unit for much less.

I wanted you to alert the public of what I believe is a scam that Electrolux is engaging in with their customers.

 Until a month ago, I enjoyed my recently purchased Electrolux refrigerator. Approximately two weeks ago my Electrolux refrigerator began showing fluctuating temperatures in the freezer and refrigerator . I called a tech who contacted Electrolux and arrived at the need to replace the control unit. My tech said that he ordered the part but it was not in stock and it could take 2-3 weeks. I immediately called Electrolux and could not get through. I tried to chat with Electrolux and could not get through. I emailed customer service and received an email that a rep would contact me in three days. A week passed and I emailed the CEO Jonas Samuelson. Elizabeth finally called me and got Gail to send me the control unit.

I made sure that I took a picture of the model number and serial number so there would be no problems. My credit card was billed and I received it 4 days later. I called the tech to install it. He notified me that the wrong part was sent. I made countless calls to Electrolux over the course of the 2 weeks. My family fell ill from the spoiled food that we must of eaten as a result of the fluctuating temperatures. I finally got in touch with Elizabeth and informed her that the part sent was indeed not the correct part. Her response floored me. “We do not have the part in stock and have no ETA for this part to be in stock.” So Elizabeth’s resolution was to send me a 50% off certificate to buy a new refrigerator. In the past month this refrigerator has cost me  over $200 to replace the fan motor, hundreds of dollars in spoiled food, service calls expenses to realize that a wrong part was sent not to mention our family falling ill in the process. Elizabeth’s resolution will now cost me close to $2000 to get me back up and running as opposed to $170 for the part. 

I believe customers should be alerted to the fact that if they buy an Electrolux product, they may have to buy another product in the near future if parts break down as they could be unavailable. This is appalling in my opinion. I have recently emailed Jonas Samuelson CEO to ask for a full refund for the wrong part, a new refrigerator to replace this lemon, and lastly instructions  to return the useless part. I emailed him and left messages for Elizabeth but my plight is not a priority for them and nobody has responded. 

“The Electrolux vision is to be the best appliance company in the world as measured by our customers, employees, shareholders and planet. CUSTOMERS — Electrolux focuses on creating the industry's best consumer experiences for the products and services offered.” Do you think  that Eloctrolux is doing all this? I do not.

Stay away from Electrolux products!