Report: #1490139

Complaint Review: FACTORY OUTLET STORE -

  • Submitted:
  • Updated:
  • Reported By: Karen — Pottsboro Texas United States
  • Author Not Confirmed What's this?
  • Why?

FACTORY OUTLET STORE factoryoutletstore.com Sold me a refurbished (Blue tooth Device) that does not work, refused to refund, will only exchange for a fourth, non-working product if I pay to ship it back.

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Do not patronize this company. Everything said in the 33 complaints I have read thus far, is true.  They sold me a refurbished blue tooth device (I knew it was refurbished, but I was assured I could get a refund if I returned it within 30 days, which I did) but they exchanged it - so I lost the 30-day refund.

Now, they refuse to refund & refuse to send a "working" product - it's been returned to me 3 times non-working & now they want me to pay for return shipping - for a non working product - that they admit will not work and admit that they will not refund for. 

Paying for the item with a credit card - puts that in the "Deceptive goods & services" area for the government - so, I filed a complaint with the FTC, also with PAY PAL and will now file a complaint with the credit card company. 

Fair Warning Folks ! Forewarned is Forearmed !  Avoid Factory Outlet Store like the plague that it is !!

This report was posted on Ripoff Report on 01/08/2020 08:08 PM and is a permanent record located here: https://www.ripoffreport.com/report/factory-outlet-store/dotcom-sold-refurbished-blue-1490139. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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