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Report: #1493366

Complaint Review: Factory Outlet Store - NY NY

  • Submitted:
  • Updated:
  • Reported By: Dawkahab — ID United States
  • Author Confirmed What's this?
  • Why?
  • Factory Outlet Store NY, NY United States

Factory Outlet Store Multiple misrepresentations NY NY

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1. Failed to ship when promised.

2. Failed to return phone call when promised

3. Long on hold waiting for representative, over 1 hour

4. Failed to respond to E-mail

5. Failed to provide FedEx tracking info.

6. Refused request to speak to supervisor

7. Representative barely English literate.

8. Refused to cancel order.

Ordered Dog Training Collars, 3/23/2020, received e-mail requiring verification of e-mail address, called provided phone number, on hold for over an hour, called back same result, was promised callback, none received. Called again, after long wait connected with rep, non English first Language, promised shipment and confirmation 24- 48 hours,no confirmation received. called again long wait again, non English fist language, refused to forward to supervisor and refused to cancel order. Promised call back from supervisor, so far none received

This report was posted on Ripoff Report on 03/27/2020 10:39 AM and is a permanent record located here: https://www.ripoffreport.com/report/factory-outlet-store/ny-multiple-1493366. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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