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Report: #1497293

Complaint Review: Firestone Complete Auto Care - Sarasota FL

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  • Reported By: Karen — JACKSONVILLE United States
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  • Firestone Complete Auto Care 4060 Bee Ridge Rd Sarasota, FL United States

Firestone Complete Auto Care 2004 Kia Optima 61K driven into Firestone "running rough" Engine blown while in Firestones care Sarasota FL

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I am writing this on behalf of my mother who is elderly & doesn't have a computer. She drove into Firestone 4060 Bee Ridge Rd, Sarasota, FL 34233 on 02/01/20 with a 2004 Kia Optima "running a little rough". She was told it would cost about $200, She was waiting for the car & was told they needed more time. They took her home.

They continued to put her off & 3 to 4 days later Firestone called her & told her the engine had blown & it was not drive-able. Firestone gave her a rental car for 3 days to look for & buy another used car. They also "forgave" her the $1400 bill that would have been if they hadn't blown her engine.  I want to get the word out that Firestone admitted they "did something wrong" & will not review the "recorded tapes" admitting that.

They also are not willing to give her anything for a destroyed car or fix the car.  The car has been sitting dead at the Firestone lot since February 1st, 2020. I have gone all the way up to the CEO sending a certified letter. Of course I'm sure Mr. Ferrari didn't look at it but it was assigned to Diamond Milan.  After 4 months of poor customer service, delays & no empathy whatsoever on Firestones part Mr. Milan writes: After review, our decision does remain the same. We are not in the position to provide assistance towards the repairs for the vehicle.

This decision was based off the documents you provided, the invoice from Firestone Complete Auto Care, and the inspection report from Vanguard.  I say: How do you go into a repair shop with a car that is running rough & has 61K miles & then the engine is blown? How do you say it is my Mom's fault? Firestone made it HER problem not theirs. BUYER BEWARE. Firestone is not honest.

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