Complaint Review: Holiday Inn Express - evanston wyoming
Holiday Inn Express A $20 room deposit was not credited back. evanston wyoming
Upon checking into a Holiday Inn Express on 5/10/19, I was required to place a $20 room deposit on my credit card. I left the room as a respectful guest should, with no waste or mess. When the deposit refund was not credited back to my account I called back on 5/12/19. I was advised that it takes up to 5 business days for the refund to occur. On 6/29/19, after reviewing my credit card account the amount was still outstanding.
I called to inquire. The receptionist, Athena, said she had no record of the $20 amount that was charged to my account. I asked how we should remediate the matter and was advised to call my bank and that (without asking) even the manager would not be able to help me.
I amicably acknowledged her response and asked her to let her manager know that I will not be staying at any Holiday Inn of Holiday Inn Express again and that I would be giving Holiday some “free advertising” regarding the matter.
She cheerfully said ‘okay’. (This comment represents the “free advertising” mentioned.)
This report was posted on Ripoff Report on 06/29/2019 03:17 PM and is a permanent record located here: https://www.ripoffreport.com/report/holiday-inn-express/evanston-wyoming-room-deposit-1481200. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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