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Report: #1493819

Complaint Review: Hughesnet -

  • Submitted:
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  • Reported By: Sy — United States
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  • Hughesnet United States

Hughesnet False Representation of Upload / Download Speeds / Capability

*Consumer Comment: The key word is "Maybe".

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We have been with Hughesnet for several years and have found it to be one of the most dishonest Internet Service Providers.  I was told and it is stated in the service agreement that upload speeds may be adequate for basic VOIP usage.  Despite our best efforts to get Hughesnet to work with three separate VOIP phone servers we have never achieved any success.  Hughesnet is not upfront about this and will pretend to work with you while you spend countless hours attempting to get the upload services to work while THEY KNOW that upload speeds are not sufficient. 

This is called baiting customers with false services. They misuse your time and money knowing full well that they cannot and will not provide reliable upload (or for that matter download) speeds, and then when everything fails and you have no other option be happy to sell you their phone system which is not a secure connection and doesn't work reliably half the time (people cannot hear you when you speak).  They have a reputation for playing dumb and pretending to offer the stated service meanwhile failing to successfully provision any reliable upload speed. 

Legally this counts as fraudulent misrepresentation, and the proof of such a claim is that most if not ALL Voice over Internet companies state that their services WILL NOT work with Hughesnet, though hughesnet continues to claim it offers upload services that will accomodate voice which needs only 1mb or less.  Hughesnet tells its customers that it's packages "MAY not work with VOIP" where as in fact  and it has been proven that Hughesnet "WILL NOT WORK WITH VOIP".   I signed up for hughesnet on this condition, because a steady 1mb upload is required for me to work from home.   I have since been laid off, and am stuck with a 24 month contract service that ABSOLUTELY IS NOT SUITABLE for anyone with work from home requirements such as VPN, VOIP, or even basic voice chat. 

I would like to join or start the process of a class action law suit against Hughesnet.  Their-service agreement should have read:  Hughesnet WILL NOT WORK for any customers with VOIP (i.e. work from-home requirments). Instead this is obfuscated by LIGHT LANGUAGE which leaves the customer assuming it COULD work.   If you have had similar issues please is the time to stand up to Hughesnet people!  They have already had a similar class action law suit and they still have not reformed their dishonest use of language and false service claims!  It's time for another!

This report was posted on Ripoff Report on 04/08/2020 10:23 AM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#1 Consumer Comment

The key word is "Maybe".

AUTHOR: CARTER - (United States)

POSTED: Wednesday, April 08, 2020

Most ISPs use the iffy language as it is legally not misrepresentation. They also use terms like up to. I agree it is shady,. but legally shady. Problem with satelite internet is latency. You can have up to a 4 second round trip. So videos spool at the start

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