Complaint Review: Illinois Tollway - Downers Grove Illinois
Illinois Tollway Charged late fees even though I had cash to pay tolls & entered my info into their Pay by Plate system. Downers Grove Illinois
I was prepared to pay all my tolls in person when traveling in early November but all the tolls were closed. I've driven through before writing down all the tolls I missed, went online to pay within two weeks and never had a problem before. This time it made me sign up for a 'Pay by Plate' account. I traveled on a Friday and again on the following Monday. On Tuesday, I created the new account. It asked general info such as plate #, state, date etc. I entered the date that I created the account. It didn't specify anything other than paying within 14 days of travel so I thought nothing of it.
Days and weeks went by until I finally emailed them my concerns. The auto email told me to make sure everything was right so I logged back in and tried changing the date to the first date of travel but by this time it was too late and I had accrued late fees. I called to try to explain what happened and the rep says, sorry, there’s nothing I can do. I can see it but I cant change it. This is beyond infuriating. I was willing and able and pay in person, I immediately added a cc to the pay by plate account and still had to pay $30 in late fees. This feels like such a scam! Refund my money, Illinois Tollway!
This report was posted on Ripoff Report on 12/29/2020 10:56 AM and is a permanent record located here: https://www.ripoffreport.com/report/illinois-tollway/downers-grove-charged-late-i-1503386. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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