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Report: #1512878

Complaint Review: Just Answer -

  • Submitted:
  • Updated:
  • Reported By: Renee — Saint Louis MO United States
  • Author Confirmed What's this?
  • Why?

Just Answer Phishing and suspicious subscription model

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I am not sure if this is a pervasive issue of phishing across the company (Just Answer) or if it is a single individual in their customer service department. 

My 12-year old son signed up for Just Answer by mistake on Friday evening, 10/15. He thought he was signing up for Spotify premium. He used my debit Mastercard. 

When I realized what he had done (Less than 5 minutes after he signed up), I called Just Answer to explain and cancel the subscription. The Just Answer customer service agent asked me a number of odd questions, including the first 6 digits of my credit card number (first 6 digits) and then told me it would take 48+ hours to escalate and see if a refund was possible. I panicked and called my bank, and reported my card as lost/stolen. They marked the card as "hot" and are sending me a new card.  

Last night, around 2 a.m., I started to get multiple alerts that someone in Detroit MI was trying to extract money from an ATM at a bank using my card. I have my card still (cut up but I have it). I live in Saint Louis, MIssouri. I am concluding that the woman who took my information on Friday night subsequently used or sold that information.    I called within 2 minutes of my son signing up for the service. I regret giving the woman my first 6 credit card numbers. in hindsight, I realize she likely needed those to get the full credit card.

Just Answer has not contacted me at all about refunding my money since Friday night. And I still have $47 in charges pending from Just Answer for a subscription I tried to cancel less than 5 minutes after my son signed up for the service. And it seems ridiculous to me that they would charge $47 for a subscription and then not refund it when a customer calls immediately after signing up to request a refund--even if they didn't steal my card. 

This report was posted on Ripoff Report on 10/17/2021 05:56 AM and is a permanent record located here: https://www.ripoffreport.com/report/just-answer/phishing-suspicious-model-1512878. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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