Just Answer Refused to cancel account and refund money

I went on Just Answer seeking some legal ideas.  It wasn't very helpful, so I tried to cancel my subscription.  I got an email stating they could not find the card for the account.

 I sent them the information they asked for, but they continued to claim they couldn't find my account anywhere.  I got charged for another month of subscription.  

I wrote them and said if they could find the information to charge me, then they could find the information to cancel my subscription.  I got a very condescending email with their payment policy attached.  

I informed them that I understood their policy, I wanted my subscription cancelled and the money put back in my account.  They charged my account again.  

Four months after starting this, I finally get a notice that my subscription has been cancelled, but no refund for the 4 fraudulent charges to my account.