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Ripoff Report | Justanswer.com Review - Justanswercom techsupport
Report: #1505875

Complaint Review: Justanswer.com -

  • Submitted:
  • Updated:
  • Reported By: Lon — West Valley City ut United States
  • Author Not Confirmed What's this?
  • Why?
  • Justanswer.com United States

Justanswer.com Tech-Support Start auto billing without apparent consent. Authorizes a refund, and a cancellation, which takes a month, then begins billing the monthly charges again on the same day.

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Tried to restore an old Facebook account. This company came up as a reference, as Computerhelp*. Cost was $1.00 but in very fne print, nearly invisible, was a disclaimer that autobill for $46 a moth would begin in 10 days unless cancelled. I certinly did not see it. By the way, no 'answer' was provided that would work. On next month's bank statement I was charged $46. I called and they 'graciously' cancelled the account claiming I would see the credit in 3-5 business days. One month later the credit showed up on February 8th, follwed immediately the same day by another $46 charge. I called today, March 9th and spoke to 2 operatiors, both of whom assured me there was not a February charge, although I was looking right at it. Both spoke very poor English, and neither would forward me to a manager despite several requests. I am now having to deal with my bank. Stay away from these idiots. 

This report was posted on Ripoff Report on 03/09/2021 11:01 AM and is a permanent record located here: https://www.ripoffreport.com/report/justanswerdotcom/techsupport-start-auto-refund-1505875. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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