Report: #1478904

Complaint Review: LensCrafters -

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Submitted: Thu, May 16, 2019
Updated: Thu, May 23, 2019
Reported By: George — Arlington United States

Author Not Confirmed

Why?

LensCrafters United States

Phone: 1-877-753-6727
Web: Lenscrafters.com
Category: Eye Care, Glasses

LensCrafters Failed to replace defective eyeglass lens

*Consumer Comment: One more thing about auto insurance

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As a past customer, LensCrafters has been routinely emailing me promotional advertising; the more recent one stated that “you were here for us, now we (LensCrafters) are here for you.” Generally, their ads offer special discounted eyeglass sales in their promotions. Over the years, I have bought 2 pairs of glasses from LensCrafters.

One pair, which I wear all the time, had become partially occluded from a filmy protective covering they put over the lens. This covering has affected the clarity of my vision by creating splotchy spots on the lens. So I contacted a LensCrafters shop at Tyson’s Corner Mall, VA, to ask them if they would replace the defective lens.

I was not asking for a free service. Their staff was curt and adamant about my need to provide a new prescription before they could do it. Now, I told them that I don’t need a new Rx because my most recent annual opthomologist exam indicated no change in my vision.

Moreover, I was not asking for a different lens but rather only a replacement of my existing lens for which they have my Rx in their files. In short, the LensCrafters eyeglass lens had degraded over time because of the deteriorating covering that they placed over the lens. Apparently their above advertising was insincere because “they were not here for me.”

I had contacted their Luxottica Customer Care division on the matter but have received no meaningful reply. I would recommend that when seeking eyeware, new or replacement, that you patronize other Companies who have more customer-friendly practices. Contrary to their advertisement, LensCrafters is “not there for you.”

This report was posted on Ripoff Report on 05/16/2019 04:40 PM and is a permanent record located here: https://www.ripoffreport.com/report/lenscrafters/failed-replace-defective-lens-1478904. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#1 Consumer Comment

One more thing about auto insurance

AUTHOR: FloridaNative - (United States)

SUBMITTED: Friday, May 17, 2019

POSTED: Friday, May 17, 2019

I was shopping rates and coverage about a year ago and found out that some companies will not cover you if you have more than 3 stops in the same day at any time during your policy period. I was completely blindsided by this insurance rep.

I have no points and the last ticket I received was more than 10 years ago. I asked for an example of 3 stops. The example given to me by the insurance rep was going to work, to the grocery store, the pharmacy and the gas station and then home. This would violate their insurance policy coverage. Make sure you find out exactly what your insurance company covers and what they exclude.

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