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Report: #1535205

Complaint Review: Lightinthebox - Internet

  • Submitted:
  • Updated:
  • Reported By: GG — Houston Texas United States
  • Author Confirmed What's this?
  • Why?
  • Lightinthebox Internet, United States

Lightinthebox Wish I had read online complaints before ordering from! Internet

*Author of original report: Lightinthebox responded to complaint

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Wish I had read online complaints before ordering from Lightinthebox!  Plus it is very difficult to locate customer service. One available link caused a pop-up danger warning from virus installation.

 

So extremely disappointed in solar Christmas lighted tree purchased as a gift from Lightinthe box!  First, the order was purchased  Nov. 12 and it was just delivered today, 26 days later!  (Earlier shipping information stated  7 -10 days at most. ) Recipient opened gift box, phoned  and stated the solar lights were unattached and were hard to string/assemble onto tree, which also had to be assembled. Online ad pictured berries and a  top star included, yet they were not in the delivered box. A charge was made of $39.12 for this inferior project that was  supposedly a big  holiday discount.  I am embarrassed to have sent this item which was greatly misrepresented on the  lightinthebox site.

This report was posted on Ripoff Report on 12/07/2024 03:11 PM and is a permanent record located here: https://www.ripoffreport.com/report/lightinthebox/woodridge-illinois-wish-i-1535205. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#1 Author of original report

Lightinthebox responded to complaint

AUTHOR: GG - (United States)

POSTED: Thursday, December 12, 2024

After complaining about the product Lightinthebox sent and I contacted them with pictures of the item ordered and the item received, they reimbursed my charge card for the entire amount.  What an unexpected and pleasant surprise.

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