Report: #1383100

Complaint Review: Lightinthebox

  • Submitted: Tue, July 04, 2017
  • Updated: Tue, July 04, 2017
  • Reported By: Wantittostop — Edmonton Alabama Canada
  • Lightinthebox
    Bldg 2,Area D,FL 1-2,Diantong Times Square,No 7,J

Lightinthebox Company is not accountable for delivery terms entered into with customer. Company continues to extend delivery to excessive and negligent dates. Also, the shipping tracker they provide is fake. It does not update, even after 40 days. They provide no proof that the product has shipped and continue to extend the delivery date every time I've queried. Extended delivery time up to 60 days with no proof of shipment. A shipping carrier is never named only a fake tracking # They refuse to refund! Its the worst customer service where they guilt you into thinking it's a reasonable amount of time. As if I've never ordered online! They also refuse to refund. What they are doing is criminal. I want my money back. I've looked into it on Twitter and many others feel the same way I do. Company should be looked into and be held accountable for this shipping fraud they are doing to ppl. Beijing China

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 Company is not held accountable for the delivery times they have entered into with customer. The tracking number they use is a fake. Tracking information does not update even after 40 days. Each time I query about the delay, I am met with another extension to the delivery date. First it was 10-18 days and then 20-39 days then up to 60 days, next will be 90 days ans so on until I give up. All queries for a refund are rebuffed and replaced with longer and longer delivery times. At my request for proper shipping information I am provided with a long excuse about how it isn't their fault the tracker is 'slow' to update. Actually, in my experience, carriers always update frequently. Expecting me to believe that after 40 days and the tracking # reveals only that an item shipped and is in destination is beyond reproach. It is fake. They are lying. They have not shipped the items and are refusing to refund my money The items I purchased were spinners for my boys and they have checked the mail every day for something the company has not even sent. [continued below]....

..... It breaks my heart. This company deserves to be investigated and forced to comply with the delivery times they assured their customers. If they cannot, a full refund should be given. I looked into this online and there are many more people who have experienced this with Lightinthebox. Wherein they have gotten a lawyer to finally get their money back 3 months later. It is unacceptable! Please stop them from continuing to defraud and harm customers this way. I will never order from them again but you can do something to help other people not be their next victim. Thank you for your time and attention to this.

This report was posted on Ripoff Report on 07/04/2017 02:02 PM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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