Lightinthebox They took my money and i never got the item i ordered. other Beijing

I ordered a wig on November 11th 2017. According to the company the item was shipped November 18th 2017. When I saw that it has been a month since my item was shipped. I submitted a customer complaint Their response was "Thank you for shopping with us. However, in case of bad weather or unexpected situation, please kindly understand that they may need more days; most of the packages can be delivered in 38-40 days. Your order was shipped out on 2017-11-18 with Tracking # RK843742452CN. So you should receive the order before [2017-12-26], which is the 38th day of shipping. Your kind patience and understanding are highly appreciated. Sincerely, Kamal lightinthebox.com Customer Service". However, I still today didn't get my package. Any further complaint I filed they say it has already been resolved. I told them I want a refund they say the issue has already resolved when clearly it has been resolved. Please help get my money back.