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Report: #1513616

Complaint Review: Mercari - Palo Alto California

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  • Updated:
  • Reported By: Mia — United States
  • Author Confirmed What's this?
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  • Mercari 1530 Page Mill Rd #100 Palo Alto, California United States

Mercari, Inc. No customer service or support Palo Alto California

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On Nov 6, 2021, I purchased a brand new LG monitor through Mercari for $900 and paid an additional $70 in shipping for Pack & Ship Guarantee, plus tax, totaling $1,050.03. The item arrived on Nov 11, 2021, loosely packed in a beat-up box with minimal protection inside. The item was completely destroyed in transit. I immediately logged into my Mercari account to request a refund for the damaged item.

I have not been able to submit a refund request due to the following error: "Sorry, there was an error submitting your inquiry. Please try again in a few minutes." This error has continued to occur for over 24 hours, despite attempting to re-submit via multiple devices and browsers, clearing caches, etc. Screenshot attached. As Mercari users know, if I cannot submit this refund request within three days, the system will auto-accept the item, and I will be charged.

There is NO viable way to connect with anyone in this company. The seller and I have called (connects to a general voicemail), emailed (no response), and messaged through all social media platforms, including trying to get in touch with support managers via Linkedin. I have over $1000 USD in limbo, without a way to report a technical error that prevents me from submitting a support request. Without the support request, I will be charged for the destroyed item. I have spent over 15 hours now trying to mitigate the situation on my own because Mercari clearly does NOT employ nor care about customer support and experience. 





This report was posted on Ripoff Report on 11/12/2021 01:29 PM and is a permanent record located here: https://www.ripoffreport.com/report/mercari/palo-alto-california-no-1513616. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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