National Floors Direct I had the exact same experience as the customer in Astoria, NY. Exactly the same sales pitch and received a thin cheap floor with a completely damaged finish.  West New York NJ

 I had the exact same experience as the customer in Astoria, NY. Exactly the same sales pitch and received a thin cheap floor with a completely damaged finish. There is a 90 day installation warranty so they have ignored calls hoping I will go away until the warranty expires. They kept sending “experts” from their installation department to repair the floor, but nothing could be done. I was told repeatedly that a new floor was ordered only to be told by someone else in customer service that no one ever said that. Finally, a manufacturers rep was sent to my home after 2 months of constantly calling and dealing with fake repairmen.

He agreed that the floor was defective and needed to be replaced. He contacted the company and gave his recommendations and told me that they would contact me to arrange for an installation. Of course they didn’t call so I followed up again and was told that they never received any such report. The manufacturer’s rep kindly called them again and now I’ve received a document that they want me to sign first releasing them from any liability if this installation is done improperly. These are fraudulent and coercive business practices and during a PANDEMIC!

This company should not be allowed to conduct business in this state or anywhere for that matter. There are so many complaints against this company. The owners hide behind their customer service department and have fake phone numbers on their websites. This company should be investigated and prohibited from engaging in these practices. United States