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Report: #1507351

Complaint Review: Newegg - City of Industry California

  • Submitted:
  • Updated:
  • Reported By: Rick — Manchester New Hampshire United States
  • Author Confirmed What's this?
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  • Newegg 18045 Rowland St City of Industry, California United States

Newegg Sent wrong item refuse to replace or refund. They will not provide information to send Civil proceedings. City of Industry California

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Rosewill CAPSTONE 850M 850W Modular Power Supply (80 PLUS GOLD Certified)

Item #: N82E16817182386

Standard Return Policy  $91.99

I received a 500-watt power supply and when I return it to be replaced they tell me they do not have that part number in their system. I really sorry you sent me the wrong item whatever the reason is. They offer me $25 to settle. No, that is not acceptable. You received it exactly how I received it. From your response the only opportunity for this situation to be corrected is via a Court of Law where I can subpoena witnesses and they can testify. The court can then make a decision.  As this build was not only for me to edit my television but a show case build.  As a member of New Hampshire Coalition for Community Media we were doing a show updating Public Access television stations throughout the State of building these systems themselves. Not only was I documenting this build but there were several witnesses here when I dismantled my computer and opened my brand-new Power Supply that I purchased from Newegg only to find out it was not what I ordered. If you follow the timeline of events: delivery date, chat session, date of pictures, submittal for RMA and date of return you can see that all this took place immediately.

Now instead of doing a show on building computers with products that you can purchase from Newegg and other vendors and build 8k surround camera footage with Virtual Reality Editing stations. It looks like I'll be doing a show on how not to get ripped off and how to take legal action when you do. I will gladly send you a preview show. My shows are aired throughout the State of NH and then I upload on Facebook and YouTube. On social media I have been expanding my presence within the National Media, Here I thought I had a good retirement project promoting and improving Public Access Television including improving their work flow and editing capabilities by updating hardware

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