Complaint Review: Nutrisystem -
Nutrisystem Do not stand behind their refund policy
My husband and I decided to try Nutrisystem for some additional help loosing weight. I bought two systems, one for me and one for my husband. I was required to set up two accounts because you can not put a male and female together on one account, which made no sense to me. They were going to same place. I had called for customer service, but no one answered my call.
I was on hold for over 35 minutes. I called the next day and same thing, but I stupidly placed my orders anyhow. I also had bought my products on discount and it clearly stated that if I was to cancel before 14 days, I would be charged $125.00 penalty. I thought ok, there's a lot of food, no problem , I have meals for 14 days. The dinners and the lunches are disgusting and I threw them away. So I went online for cancellation and they don't allow online cancellation, you have to call.
I counted my days and moved my order back so it would not ship or charge me again. In addition, the price went up by over $100.00 per month and then some on both accounts. That's double to triple the price of the grocery store. For two people, it was now over $500.00 per month, which is no longer affordable. When I called, I was told I don't get charged BEFORE 14 days and so now I owe $125.00 per person cancellation fee.
I told the representative, that's not what I signed up for. She also claimed that it was automatic shipping. I said that makes no sense because I had paid for my first order and don't want any additional orders. They claim the 125.00 is due to automatic shipping charges....that's pretty expensive for a box that has not shipped yet. I also told her the dinners were disgusting and she told me that I had the option to get frozen meals...actually, I didn't because I picked Chef's choice, which was the basic starter package and there are no frozen meals in that package.
Because the price is so expensive and they were going to charge me regardless, I wanted to charges to go to a separate credit card. They just went ahead and ran the card I didn't want them to use so I got charged three times instead of 2. They do not stand by their refund policy, they do not provide good customer service, and their meals are awful. It feels like they are praying upon people who need help loosing weight. It was a complete waste of money ( a lot of money) and I would really recommend never using that system.
This report was posted on Ripoff Report on 06/14/2019 01:03 PM and is a permanent record located here: https://www.ripoffreport.com/report/nutrisystem/stand-behind-refund-policy-1480410. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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