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Report: #1512767

Complaint Review: Private Internet Access -

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  • Reported By: Tim — United States
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  • Private Internet Access United States

Private Internet Access PIA Poorly Performing Product; Blames 'the Russians'; Customer Service Lies

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Private Internet Access provides VPN service.  It's product and service has always been a bit unstable, but lately, the application just restarts about once a minute.  So, I ask support for help, and they seriously say, "Oh, you have Kaspersky...they are bad guys trying to hurt Americans, that is why our product is not working".  So, I shut down Kaspersky and experience the same problem, no big surprise. 

I try other wifi sources and have the same problem.  So something changed on PIA's side, but they would rather just blame the Russians than figure out their application's problems.  When I asked for a prorated refund, I was told, "we cannot do that due to our policy".  That, dear friends, is simply a lie.  Of course they could refund me a few dollars but they lie instead and pretend they are some government agency bound by law regarding their financial practices.

This report was posted on Ripoff Report on 10/13/2021 06:56 PM and is a permanent record located here: https://www.ripoffreport.com/report/private-internet-access/pia-poorly-performing-product-1512767. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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