Report: #1512767

Complaint Review: Private Internet Access -

  • Submitted:
  • Updated:
  • Reported By: Tim — United States
  • Author Confirmed What's this?
  • Why?
  • Private Internet Access United States

Private Internet Access PIA Poorly Performing Product; Blames 'the Russians'; Customer Service Lies

Show customers why they should trust your business over your competitors...

Is this
Report about YOU
listed on other sites?
Those sites steal
Ripoff Report's
We can get those
removed for you!
Find out more here.
How to fix
Ripoff Report
If your business is
willing to make a
commitment to
customer satisfaction
Click here now..

Private Internet Access provides VPN service.  It's product and service has always been a bit unstable, but lately, the application just restarts about once a minute.  So, I ask support for help, and they seriously say, "Oh, you have Kaspersky...they are bad guys trying to hurt Americans, that is why our product is not working".  So, I shut down Kaspersky and experience the same problem, no big surprise. 

I try other wifi sources and have the same problem.  So something changed on PIA's side, but they would rather just blame the Russians than figure out their application's problems.  When I asked for a prorated refund, I was told, "we cannot do that due to our policy".  That, dear friends, is simply a lie.  Of course they could refund me a few dollars but they lie instead and pretend they are some government agency bound by law regarding their financial practices.

This report was posted on Ripoff Report on 10/13/2021 06:56 PM and is a permanent record located here: https://www.ripoffreport.com/report/private-internet-access/pia-poorly-performing-product-1512767. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

Search for additional reports

If you would like to see more Rip-off Reports on this company/individual, search here:

Report & Rebuttal
Respond to this report!
What's this?
Also a victim?
What's this?
Repair Your Reputation!
What's this?
Featured Reports

Advertisers above have met our
strict standards for business conduct.

What do hackers,
questionable attorneys and
fake court orders have in common?
...Dishonest Reputation Management Investigates Reputation Repair
Free speech rights compromised

Segment Now