Complaint Review: PROTECT AMERICA - AUSTON TX
PROTECT AMERICA March 7,2020 Do not get involved with this company very poor customer service, put on hold then hung up on, plus equipment is very cheaply made. I even sent a Certified letter to the CEO Scott Fleming and he didn’t even have the courtsey to respond. Regards Donald DID NOT REFUND THE OVER CHARGE AUSTON TX
RE: Cancellation of service
On May 15 2018 I emailed Protect America and got operater Miranda, and call back ticket # 852823, at that time I told her to cancel the service and that the other alarm company was here and starting to install the new system. She asked for Verification who I was and what was my address and verbal password. As you can see on the copy of the email I gave this to her. At that time she told me that I still had until July 25 2019 to complete the contract and I told her that I would pay that until completed. At no time did she tell me that I would have to send a letter to the company in all cases that I have delt with and email in writing was considered notification in writing.
I asked her how to completely disharm the system and she instructed me on how to do this she also said that I would get a call back which I never got from the company.
At this time I felt that the contract was canceled and all I would have to do is pay out the contract but now I find they have charged me for 5 month beyond the contract and they are refusing to refund the $328.93 since they require a 20 day notice, I cancelled this contract on July 25 2019 that gave them plenty of time to do their paperwork. I think that the charges they have made on my credit card is now fraud and that it should be refunded.
Calling them and talking to them is near to impossible since your are put on terminal hold for and hour or more I refuse to do this my time is more important then to put up with poor customer service and plain disreguard for their customers.
Do not get involved with this company very poor customer service, put on hold then hung up on, plus equipment is very cheaply made. I even sent a Certified letter to the CEO Scott Fleming and he didn’t even have the courtsey to respond.
This report was posted on Ripoff Report on 12/02/2020 06:57 PM and is a permanent record located here: https://www.ripoffreport.com/report/protect-america/auston-tx-march-cancellation-1502500. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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