Report: #1511682

Complaint Review: ROCKAUTO.COM -

  • Submitted:
  • Updated:
  • Reported By: Jody — Metairie Louisiana United States
  • Author Confirmed What's this?
  • Why?
  • ROCKAUTO.COM United States

ROCKAUTO.COM they sent the wrong part and during install it was found to be wrong part they won't replace it with the right part.

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I had purchased a part but Hurricane Ida caused me to wait to do repair and now I went to fix the car because my other was damaged by the storm and the part doesn't match the plug on the altenator so I am stuck with a wrong part no car and a company refusing to fix their mistake because I was outside of a company policy.   I will never buy from them again...this is not my mistake and they need to own up to that rather than sticking good customers with the wrong parts.

This report was posted on Ripoff Report on 09/07/2021 11:32 AM and is a permanent record located here: https://www.ripoffreport.com/report/rockautodotcom/sent-wrong-during-install-1511682. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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