Complaint Review: SA Fishing - FL
SA Fishing SA Gear SA Company SA Group SA Fishing Charged my account and shipped nothing. No working phone number on their website or receipts, does not respond to Chat or email. FL
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SA fishing took my order online, charge my credit card via PayPal, and then did not ship anything. After 2 weeks, attempted at least 10 times to contact the company via (1) chat sessions 4 or 5 times on their website, none of which they responded to, and (2) via emails to the company directly. Initially I asked for a status, then switch to requesting a cancellation and refund, *REPEATEDLY*. No response.
I logged a negative entry in Yelp, filed a complaint with the Better Business Bureau of South Florida, and aised a complaint with PayPal. Finally, I disputed the charge with my bank and sent SA Fishing 1 last email and chat. In both of those, I requested again a cancellation and refund. I also advised that I was contacting the US Postal Service Inspectors and the Office of the Attorney General of Florida. With this last comment, they finally did email stating that they were not cancelling my order and refunding my money as requested, but were shipping the products anyway and I could contact them after receipt for a return authorization to return the products for a refund.
So, with the response received from them, they clearly had read my request to cancel my order and refund the amount paid, but they chose instead to ship the order anyway. This is part of their business model, or so it seems, take orders for products they cannot ship, delay and fail to communicate, refuse to cancel orders and refund charges, and hope buyers are so frustrated they will simply go away.
Site Jabber dot com had more than 230 similar complaints, and any google search of SA Fishing results in overwhelmingly negative experiences, comments, and report. If you do business with this company, do so with the expectation that they will take your money as quickly as possible, do everthing they can to avoid you, and then ship their product in spite of repeated attempts to contact them to cancel the order.
1) SA Fishing lists no phone number on their website or on the initial order acknowledgement email.
2) SA Fishing has a customer service page on their website with a chat client but they do not respond to it.
3) SA Fishing, having clear instructions to cancel and order, will ignore those requests and ship anyway.
4) The overwhelming list of complaints on the Internet is an indictment of SA Fishing being a rip-off company if there ever was one.
This report was posted on Ripoff Report on 05/29/2020 10:39 AM and is a permanent record located here: https://www.ripoffreport.com/report/sa-fishing/fl-gear-company-group-charged-1495768. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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