Complaint Review: Select Home Warranty - Mahwah NJ
Select Home Warranty Failure to provide service provider or provide timely approvals Mahwah NJ
On return emails received from the company you are to receive response within 24 hours they do not meet this time frame; after 48 hours and you calling them not them calling you they will authorize you to get your own technician or individual to asses the issue. Once that is done they will not authorize repair for a minimum of 48 hours which from experience only applies to business days and you will likely like myself receive a rejection of claim.
So now you are out money for initial visit and in our case we were without AC. So four days later still no resolution from the company. They are not timely and nothing is urgent. I requested to speak to a manager then their supervisor; I made it to the third individual and was told it was as high as I could go. I asked if that means they are owner or CEO was told no, but it is as high as I could go. Obviously not as high as I could go, but no matter you will still be told that you will not approval for 48 hours after diagnosis.
Technician attempted to call and was not allowed to speak to approvals. I called right after and was told that to get immediate approval the technician must call. Strange they just did...I don't blame the technician though as they would not call back. I tell you all this so you simply know that they are a scam and not worth using.
This report was posted on Ripoff Report on 08/21/2020 06:43 PM and is a permanent record located here: https://www.ripoffreport.com/report/select-home-warranty/mahwah-nj-failure-provide-1499053. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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