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Report: #1509123

Complaint Review: select Home Warranty - New Jersey

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  • Reported By: Mat — Goshen Kentucky United States
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  • select Home Warranty Mahwah New Jersey, United States

select Home Warranty When MY AC failed I got approval to get the repair done and now no documentation for approval for refund New Jersey

*Consumer Comment: Contract says its covered SELECT decides to DENY the claim

*Author of original report: update on my claim

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My AC unit failed in April of 2021 at the start of the houston summer. When AC unit died the temp was 88's I called and filed the claim with select home warranty and they send a technician after a week to come diagnose the issue. He diagnosed it to AC fan motor. Select home warrant y asked him for pictures and he submitted everything to them after 2 days i called to get the status they told me they are still waiting to hear from technician so i called him and he said i submitted everything to them. I asked him to send me a copy of the email and he send me what he send it to them.

Next time I called they gave the same excuse and the lady from phillipines said i am waiting to hear from technician I asked for what and she said we need PN and SN and I read it to her what those numbers where and she said she had to hear from technician. So confrence called the tech and he confirmed the number and she said I will call back. Another day pass and I called for another update and she said we need pictures and I said why she wont ask her tech as i am out of  town. The tech refused to talk to this warranty company because he was frustrated. So i asked someone to go there and take pics and submitted it.

Another 1 week they kept asking for same pictures. Every request to transfer the call was denied with excuse that they have no other means to communicate other than emails and willnot transfer calls. After 2 weeks of phone call I refused to hangup the phone and the lady transferred me to a supervisor.I was on hold for over an hour and sup came on the call with an attitude and repeated the same thing. "Only way to communicate with another department is an email" and call was hungup.

I made several calls on following days and 1 got in touch with loyalty department I asked them to cancel another home warranty I had with them because of the trouble I was facing I realised they were not genuine and she informed my claim to replace the fan motor has been fully approved$480. Now technician goes to the warehouse they approve and they dont have the part nor they cannot find the part any where. I waited several days for that to see when that part is going to show up. Atlast the warehouse confirmed thru technician that the fan motor is on back order and it will take several months if at all they find one. So i went back to select home warranty for the next solution.

Looooooong 4 weeks with several calls. Only people you can call is the one in phillippines and they are not any help not they want to help. everyone is just blabbering "I will surely call you back", "i will find a solution and promise to call back". Boyyyy they are lieing their a*s off.... no calls no documentation nothing or management sitting there and deleting when see dollar sign. Its a SCAMMMMM... We need to take this company down. Senetors need to pass law to stop companies like this scamming american people find a resolution....... After months of calls I got a supervisor Mac, who said he is willing to help and told me to do the necessary repair for the AC unit and pay the technician from my pocket and submit the receipt for money back. I asked him to send me an email with the info and he said he has no way to email customers. Only way he can do this is by telephone and he said all this call is getting recorded and he will document all this in our files.

I completed the repair which was to change the outside unit entirely (Only fix and solution) and cost me $2500. Its been 4 months now and there is no documentation or notation in my file about approval or they dont even know who is Mac Employee id 0057. Today i get a call from a lady she claimed to be the sup working for Select Home warranty for 12 years and she says we know the policy and we do everything per book. Boyyyyy where was she all these days when i needed someone to do by book??? Apparently they only time they come out of the shell after claims are submitted to say everything was wrong and claim denied.

Today I also spoke to james wolson Id # 5100 today and he seems to be wanting to help but the problem is no one know what happened all these days and they want me to repeat everything and whatever i tell them is not in any documents so what these guys are doing if not scamming???? They can only find documents for $250 not even $480 originally approved. Fake promises, fake calls, fake customer service promise. I am ready to fight this. Lets join together and bring all these fake warranty companies...... 

I am fighting this thru my credit card company as well but the problem is if I get my money back they just saved themselves out from another lawsuit. Keep scamming others. SO unite we bring these scammers to justice. My call records can show the amount of time I spend with them on phone. Any judge can see I am not making out with them from early morning to night. Its scary how much money they scam and make from people.

This report was posted on Ripoff Report on 06/17/2021 11:23 AM and is a permanent record located here: https://www.ripoffreport.com/report/select-home-warranty/new-jersey-ac-failed-i-got-no-1509123. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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REBUTTALS & REPLIES:
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1Consumer
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#2 Consumer Comment

Contract says its covered SELECT decides to DENY the claim

AUTHOR: Connie - (United States)

POSTED: Sunday, June 20, 2021

Hey Mat,

Same thing happened to me today. The AC tech that came out to my home JUST so happened to be the same tech who came out last time. Today they raised my service call fee when my contrated price was locked in. That was the first red flag. He would not start the work without them clearing that up so Andy and 4 other accented reps bounced us around for 45 minutes. Then another local AC guy called me back and OVER the phone he said oh that is most likely a bad TXV or your capacitor. The Select Home Warranty Tech knew what it was but could not tell me because he works for them and had to collect the $100 call fee before touching the unit.

This company should be out of business soon with this business model. The same repair he made last year is what he needed this year but they refused to cover the claim and I wasted $1100 on their garbage warranty, only used it twice both times they denied covered repairs clearly stated in my contract and I am still sitting in Miami FL 96 degree heat and going on Home Advisor today to cover my own repair. I am livid and done with all of these warranty companies!

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#1 Author of original report

update on my claim

AUTHOR: Mathew - (United States)

POSTED: Thursday, June 17, 2021

I got a callback from James who is a sup with select home warranty and he told me that Good news he found the part for my AC system and I was like that part of the script is passed and I am waiting for my cheques to be approved then he come up with the dialogue. He was able to find the part and how come I didnot find it and I said I dont work for your company and it was his company's job is to find the parts.

If I was doing all that why I pay a company for warranty. Also remember by now 4 months passed after starting the claim. he says how i can replace a part when there is a back order . I told him thats why i had to change the whole unit because the needed part was on backorder and it was approved by select supervisor and not my decision.

He then asked me if i claimed the refund with my credit card. I am attaching the voice message I had with the company manager. Its all from scripts....  He hangup the phone and immediatly send me a full refund for the amount. They didnot even take the 4 months premium. So they can be off the hook but i still have a valid claim because while the warranty covered period i had a damage and select home warranty is responsible to pay for that repair and because of their incompetence i took lot of damages and had to make payment for that to tenants. I thunk they are responsible for that as well.

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