Complaint Review: Spectrum -
Spectrum Spectrum charging me more for a plan I already have
I called Spectrum & spoke with Matthew about lowering my $175 bill while keeping my current services. After reviewing my account he said he’d lower it $20 and keep my current services. I agreed. After the call, my internet stopped working. I called Spectrum back & Matthew turned off my internet completely and erased all promotional rates, then sneakily put me on plan was higher than the rate I already had. The issue was escalated to Marissa who said the system wouldn’t allow her to revert my account to the prior price. Now, my original plan is restored BUT I have to pay $35 more.
Please pull & review the call with Matthew, if this is not rectified I’m filing a lawsuit. That’s the only way to resolve this issue as Spectrum is very unethical & repeatedly practices predatory actions based on their monopoly, sheer greed & subpar services.
This report was posted on Ripoff Report on 02/19/2021 05:01 PM and is a permanent record located here: https://www.ripoffreport.com/report/spectrum/charging-plan-i-already-1505304. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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