Report: #1506474

Complaint Review: Turbotax - San Diego CA

  • Submitted:
  • Updated:
  • Reported By: Mark — Little Ferry United States
  • Turbotax 7535 Torrey Santa Fe Rd San Diego, CA United States

Turbotax Their buggy software cost me a fortune and they refuse to take any responsibility San Diego CA

*Consumer Comment: Error?

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It is very disconcerting how I trusted Intuit’s TurboTax to do taxes for my family and Turbotax resulted in allocation of much more wages than my wife and I had at the NJ state level when she was working in New York while residing in NJ. The allocation of wages had to be done manually for each state and could easily be overlooked and incorrect. We were surprised TurboTax never fixed this bug.  It even has been written about extensively online.  When I contacted executive leadership, they had me speak with what they called a TurboTax expert at Intuit who didn’t deny what I encountered.  These errors were costly to my family and Intuit has made it crystal clear it is my problem and not theirs, their final position is they will do nothing regarding all the money they caused me to lose because of their buggy software. 

Besides losing a lot of money due to Turbotax’s buggy software, earlier this year I had a Turbotax software issue. I needed a license code for my current version which I had never needed in the 20 years I have used the software prior to this and when I googled for Turbotax help, I found a phone number which turned out to be spammers from India who claimed I had a virus. We could hear others in the background with the same issue. We were advised to buy a fire wall for 159.00. We were suspicious and installed our own firewall which found nothing. We ended up writing Turbotax about this and ended up on a call where we included a security team member from Intuit/TurboTax where on the call.  The security team member seemed shocked about what we found and told us we should alert the FTC which we did.  I hope for the sake of TurboTax users what we found has been resolved. 

This report was posted on Ripoff Report on 03/27/2021 07:48 PM and is a permanent record located here: https://www.ripoffreport.com/report/turbotax/san-diego-ca-buggy-software-1506474. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#1 Consumer Comment


AUTHOR: Robert - (United States)

POSTED: Monday, March 29, 2021

How did this cost you a lot of money? Were you charged Penalties and Interest or do you just owe additional taxes? If you are just complaining about the extra taxes you don't have a valid complaint. As you would owe the taxes anyways whether or not a mistake was made. If you were charged penalties or interest you may have a valid complaint if it was caused by their error. However, nothing you have shown indicates that they made an error.

You say this is all over the Internet. But the only writing I saw online that sounded similar to your situation all appeared to be where the W2 was incorrect. Which would explain why you had to "manually" adjust the numbers.  An issue with your W2 is NOT a TurboTax issue, but something you need to take up with your employer. Also, this "manual" adjustment was apparently incorrect, unless they were the ones who told you to do this it appears that what you thought you needed to do was actually in error.

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