Uber Eats Uber Eats never delivered my order or called Grand Rapids MI

On 12/10/20, I called Uber Eats and ordered $70+ of food.  I used a $20 off promo they were advertising.  I had invited my boss to a special dinner with his favorite Chinese food from P F Changs.  I had to correct a credit card number and did; they had all my info besides that.  I ordered around 7:00 PM.   When it wasn't there in an hour, I tried to call UberEats but try as I might on the internet all I could get were phone numbers that had been disconnected.  In desperation, I called P F Changs.  THEY HAD NEVER RECEIVED THE ORDER FROM UBER EATS! 

After all the screwing around trying to get someone to address this complaint, I asked them to make up my order and I'd come pick it up.  Too late--their kitchen had closed at 8:30 PM.  I emailed them and they sent me a form asking me to write my complaint on the form and send it back.  it said something about "write above this line" but when I typed, nothing showed on the d**n form no matter where I tried to type it.  They followed up with two more identical forms with the identical problem; it was impossible to respond to their messages. 

How can a company as large as Uber have such terrible customer service?  I went to the computer to look for Uber's corporate phone number and every number listed had been disconnected!  I spent almost two hours attempting to get somebody somewhere to answer the phone with no luck. It's as if corporate Uber didn't exist.  To say that I am really pissed is a gross understatement!  My son used Uber 91 times last year when he was in new cities for business.  He too was pissed and promised to call Lyft until this issue is resolved in my favor.