Complaint Review: United Parcel Service, UPS - Atlanta Georgia
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- Author Confirmed
- United Parcel Service, UPS 55 Glenlake Parkway Atlanta, Georgia United States
- Phone: 404-828-6000
- Web:
- Category: Package delivery service
United Parcel Service, UPS Amazon ebay WARNING: Amazon and ebay Sellers! UPS Insurance SCAM, damages your packages, pays you nothing, and then pays their employees who caused the damage!!! Atlanta Georgia
*Consumer Comment: Not Quite
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Warning to all Amazon and ebay sellers, Do NOT use UPS as a shipping service! When your package is damaged, you will NOT receive any insurance claim money. One law firm, that represents UPS customers, states that UPS has a policy to deny all claims.
Furthermore, if you sell and ship anything to anyone, and they change their mind, or even damage the item, and/or return it to you, or if it is damaged by UPS (very common), you will not get any insurance claim.
Example in case: I sold item to customer, customer changed mind, brought to UPS store, which put item in box with NO protection. Item arrived damaged, I filed a claim, UPS paid the store that damaged/neglected the package, causing it's damage, and also paid the customer that returned it. NOTHING was paid to me, who paid for the item, owned the item, and filed the claim.
Great way for Buyers on ebay and Amazon to STEAL from sellers of ebay and Amazon. How?, buy any item of value, damage product, return to seller via UPS, then either party can file a claim, and the customer who returned the item they broke gets a PAY CHECK!!! FREE MONEY!!!
UPS has a strick policy to pay the person returning the item, NOT the actual owner or seller. The seller will NEVER get paid for damages. The buyer who damaged and returned your item will get paid if anyone ever does. I made numerous phone calls with ZERO progess. UPS will not even provide any information about the claim, even though I filed the claim. They won't even give me their name nor address. It's a BIG SCAM and coverup. AVOID UPS, they are thieves!!!
This is the UPS insurance SCAM!!!
AVOID UPS before YOU are SCAMMED!!!!
This report was posted on Ripoff Report on 01/14/2020 10:21 PM and is a permanent record located here: https://www.ripoffreport.com/report/united-parcel-service-ups/atlanta-georgia-amazon-ebay-1490414. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#1 Consumer Comment
Not Quite
AUTHOR: Robert - (United States)
SUBMITTED: Wednesday, January 15, 2020
One law firm, that represents UPS customers, states that UPS has a policy to deny all claims.
- That's not true according to your own narrative. They didn't deny this claim. Your issue is that you feel that they paid the wrong party.
NOTHING was paid to me, who paid for the item, owned the item, and filed the claim.
- Not exactly correct. The item was still owened by the person returning it because they had sent you payment for said item and you shipped it to them. Until you refund their money..it is still their item. If you refunded the money before you received it undamaged...you screwed up.
UPS has a strick policy to pay the person returning the item, NOT the actual owner or seller.
- As does every other shipping company. Again in this case you may have been the original seller, but you are currently not the owner of the item. They are not going to get in the middle of what is basically a property dispute. The one who gets reimbursed is the one who ships the item. It would then be up to the other party to send you the funds from the claim.
I made numerous phone calls with ZERO progess. UPS will not even provide any information about the claim, even though I filed the claim.
- Because your claim was invalid for the reasons previously mentioned.
If you refunded the money to the buyer by choice then as I said you basically screwed up and likely have zero recourse as you should NOT have done that until you had the undamaged item in your possession. If Ebay refunded them, then they have "Double-Dipped". Unfortunatly the only way for you to get your money back is to go after the buyer. Depending on the value you may be able to do it through Small Claims, but it has to be done in their jurisdiction, so it may not be worth it. This is one of the risks of selling Online.
Good Luck
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