USAA I have had a great relationship with USAA for two years. However, two days ago, "glitches” in their system has caused both my checking account and credit card to be temporarily’frozen” In the last eighteen hours, I have had to deal with eight USAA employees, none of whom have been able to fix their mistake Even after been put on hold for what seems to be hours

I have had a great relationship with USAA for two years.  However, two days ago, “glitches” in their system has caused both my checking account and credit card to be temporarily’frozen”    

In the last eighteen hours, I have had to deal with eight USAA employees, none of whom have been able to fix their mistake 

Even after been put on hold for what seems to be hours, nobody has been willing to “own my problem” but keep passing me off to someone else

In all of the employees I have dealt with, it doesn’t seem to matter to any of them that it is the week before Christmas

I just hung up the phone with Daniel who has said that he can’t fix my problem but will be glad to refer my problem to a resolution team

However, they won’t be able to call me before Tuesday

I am old enough to remember a time when you had a problem with a company, one employee stuck with you and worked the problem until it got solved

At USAA, those days seem to come and gone