X  |  CLOSE
Report: #1503076

Complaint Review: USAA -

  • Submitted:
  • Updated:
  • Reported By: Steven — United States
  • Author Confirmed What's this?
  • Why?

USAA I have had a great relationship with USAA for two years. However, two days ago, "glitches” in their system has caused both my checking account and credit card to be temporarily’frozen” In the last eighteen hours, I have had to deal with eight USAA employees, none of whom have been able to fix their mistake Even after been put on hold for what seems to be hours

Show customers why they should trust your business over your competitors...

Is this
Report about YOU
listed on other sites?
Those sites steal
Ripoff Report's
content.
We can get those
removed for you!
Find out more here.
How to fix
Ripoff Report
If your business is
willing to make a
commitment to
customer satisfaction
Click here now..

I have had a great relationship with USAA for two years.  However, two days ago, “glitches” in their system has caused both my checking account and credit card to be temporarily’frozen”    

In the last eighteen hours, I have had to deal with eight USAA employees, none of whom have been able to fix their mistake 

Even after been put on hold for what seems to be hours, nobody has been willing to “own my problem” but keep passing me off to someone else

In all of the employees I have dealt with, it doesn’t seem to matter to any of them that it is the week before Christmas

I just hung up the phone with Daniel who has said that he can’t fix my problem but will be glad to refer my problem to a resolution team

However, they won’t be able to call me before Tuesday

I am old enough to remember a time when you had a problem with a company, one employee stuck with you and worked the problem until it got solved

At USAA, those days seem to come and gone

This report was posted on Ripoff Report on 12/17/2020 07:29 PM and is a permanent record located here: https://www.ripoffreport.com/report/usaa/i-great-relationship-two-days-1503076. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

Search for additional reports

If you would like to see more Rip-off Reports on this company/individual, search here:

Report & Rebuttal
Respond to this report!
What's this?
Also a victim?
What's this?
Repair Your Reputation!
What's this?

Advertisers above have met our
strict standards for business conduct.

X
What do hackers,
questionable attorneys and
fake court orders have in common?
...Dishonest Reputation Management Investigates Reputation Repair
Free speech rights compromised

WATCH News
Segment Now