Verizon Wireless They charged 400 for the stolen phone, refuse to remove negative from a credit report for a stolen phone I never had a chance to activate

I have reported to Verizon since 2018. I purchased a Phone in West Harlem NY 125th st. All the representative was take my card, info, amount, bag in hand. There is a record, history of calling Verizon, going face to face with their 125th st, San Francisco Verizon. One or the other is not communicating with other every time including (they)receiving this police report, My police report number for the lost/stolen property is 2019-026-000346. it shows on this form that i submitted this Lost property and sent this to Verizon when the phone was stolen.

I phone x MAX 26th Precint NY, NY 10027 year 11/18/18 for the year. Verizon has given me the run around, they disregarded that I contacted them for a phone that was stolen, never used never activated. Back and forth back and forth, Bran new phone sadly never had a chance, never used. Now into 2020 no response (still)they do not call back or communicate. It is close to 400 for a phone that was stolen, not in my possession. The only response was a debt collector who stated that I owe 400 dollars for a phone that was stolen that if I had had insurance(which is now 2 years later) then I would have never been charged.