Report: #1478637

Complaint Review: VERIZON WIRELESS -

  • Submitted:
  • Updated:
  • Reported By: Clifton — Sacramento California United States
  • VERIZON WIRELESS United States

VERIZON WIRELESS FRONTIER COMMUNICATIONS [FIOS] Unable to provide log in to account info and admin password to change / check settings in 4G LTE device.

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Here is a copy of the complaint I left on their website:

"I have spent no less than 3 hours over the past 3 days ATTEMPTING to log into both my account and my Ellipsis Jetpack with the 'help' of several Non-English speaking agents. All of these agents were either too dense or just did not understand ENGLISH. Still unable to log into my online Account and secure a Admin Password to log into my mobile [4g LTE] hot spot device. I will be cancelling my service as 05-22-19 since I am unable to get ANY assistance from [so called] "Tech Support". If this is the incorrect web site to send this to then please forward it to the correct one.

Please do not contact me directly unless you speak ENGLISH and you WILL assist where your co-workers have failed.

Sincerely Irritated,
Clifton Rose

This report was posted on Ripoff Report on 05/12/2019 12:19 PM and is a permanent record located here: https://www.ripoffreport.com/report/verizon-wireless/frontier-communications-fios-1478637. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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